Privacy Policy
— aiaiwin Platform
Your privacy matters to us. This Privacy Policy explains exactly what personal data aiaiwin collects from players in Bangladesh, how that data is used, who it may be shared with, and what rights you hold over your own information. We are committed to transparent, responsible data handling at every stage of your account lifecycle.
About this Policy: This Privacy Policy applies to all personal data processed by aiaiwin in connection with the registration, use, and closure of player accounts, including all sports betting, live casino, slot gaming, payment, and customer support interactions. By registering an account on aiaiwin, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please do not register an account or continue using the platform.
aiaiwin serves players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — and takes the responsibility of handling personal data seriously. We collect only the data that is necessary to operate the platform safely, process payments via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, comply with age-verification and anti-money-laundering obligations, and deliver a personalised betting and gaming experience.
This Policy is written in plain English to ensure that every player can understand how their personal data is handled. Where legal or technical language is unavoidable, we have provided explanations alongside the relevant terms. For any questions not addressed in this Policy, please contact our Data Protection team at support@aiaiwin.
SSL Encryption
All data transmitted between your device and aiaiwin servers is protected by industry-standard SSL/TLS encryption. Your personal details, payment information, and account credentials are never sent in plain text over the network.
Secure Data Storage
Player data is stored on access-controlled servers with strict role-based access policies. Only authorised personnel with a legitimate operational need may access personally identifiable information, and all access events are logged and audited.
Minimal Data Collection
aiaiwin collects only the personal data that is strictly necessary for the operation of the platform, fulfilment of legal obligations, and delivery of our services. We do not collect or retain data beyond what is required for these defined purposes.
No Unauthorised Sharing
We do not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with trusted partners who are contractually bound to handle it in accordance with our data protection standards and this Privacy Policy.
Your Data Controls
Registered players on aiaiwin have the right to access, correct, and request deletion of their personal data, subject to legal retention obligations. You can exercise these rights at any time by contacting our support team.
Marketing Opt-Out
You may opt out of receiving promotional emails and SMS notifications from aiaiwin at any time by updating your communication preferences in your account settings or by contacting support@aiaiwin directly with your request.
Data We Collect
aiaiwin collects personal data from players at several points throughout the account lifecycle — from initial registration through to account closure. The categories of data we collect, and the circumstances in which each category is collected, are set out in detail below.
Registration Data
When you create an aiaiwin account, we collect the following information to establish your identity, verify your eligibility to use the platform, and set up your account:
- Full legal name as it appears on your government-issued identity document
- Date of birth (used to confirm you are aged 18 or above)
- Valid email address
- Bangladesh mobile number (Grameenphone, Robi, Banglalink, Teletalk, or Airtel)
- Preferred username and encrypted password
- Residential address (city and district within Bangladesh)
Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) process — which is a standard requirement for online gambling platforms operating in the Bangladesh market — we may request one or more of the following documents:
- National Identity Card (NID) — front and back
- Valid passport (photo page)
- Driving licence
- Proof of address document (utility bill or bank statement issued within the last three months)
- Proof of payment method (screenshot or statement showing the bKash, Nagad, Rocket, or Upay account registered in your name)
Financial Transaction Data
When you make a deposit or withdrawal on aiaiwin, we collect transaction data including:
- Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
- Mobile wallet number or card number (last four digits only for cards)
- Transaction reference numbers and timestamps
- Deposit and withdrawal amounts in Bangladeshi Taka (BDT, ৳)
- Transaction status and any error codes associated with a failed transaction
Betting and Gaming Activity Data
We collect records of all wagering activity on your account, including:
- Sports betting selections, stakes, odds accepted, and settlement outcomes for all markets including cricket BPL, IPL, T20 World Cup, football, kabaddi, and water polo
- Casino game sessions — including game title, session duration, stakes, wins, and losses — for live casino games from Evolution Gaming and Ezugi, and slot titles from Pragmatic Play, NetEnt, Microgaming, and Spribe
- Bonus claims, wagering progress, and promotional participation records
Technical and Device Data
When you access aiaiwin via a web browser or mobile device, our servers automatically collect certain technical data, including:
- IP address and approximate geolocation (used for fraud detection and jurisdictional access control — not stored at a precise address level)
- Device type, operating system, and browser version
- Pages visited, session duration, click patterns, and navigation flow
- HTTP referrer (the page or search result that directed you to aiaiwin)
Customer Support Communications
When you contact our support team via live chat or email, we retain records of the conversation, including the date, time, nature of the enquiry, and any resolution provided. These records are used to maintain service quality, resolve disputes, and train our support staff.
Special Category Data: aiaiwin does not intentionally collect special category personal data (such as racial or ethnic origin, political opinions, health data, or biometric data) unless a specific legal obligation requires it. If you voluntarily disclose sensitive personal information — for example, in the context of a responsible gaming self-exclusion request — that information is handled with the highest level of confidentiality and is not used for any purpose other than the one for which it was provided.
| Data Category | Collection Point | Legal Basis |
|---|---|---|
| Registration details | Account sign-up | Contractual necessity |
| KYC documents | Identity verification | Legal obligation (AML / age verification) |
| Transaction records | Deposits and withdrawals | Contractual necessity / legal obligation |
| Betting and gaming history | Platform activity | Contractual necessity / legitimate interest |
| Device and technical data | Platform access (automatic) | Legitimate interest (security and fraud prevention) |
| Support communications | Live chat / email contact | Legitimate interest (service quality and dispute resolution) |
| Marketing preferences | Account settings / opt-in | Consent |
How We Use Your Data
aiaiwin uses the personal data we collect for clearly defined purposes. We do not use your data for any purpose that is incompatible with those stated at the time of collection. The primary purposes for which your data is used are set out below.
Account Management and Service Delivery
The core purpose for collecting your registration and account data is to create and manage your aiaiwin player account. This includes processing your login, maintaining your account balance, crediting winnings, processing withdrawal requests, and providing access to all sports betting and casino game products available on the platform.
Identity Verification and Fraud Prevention
We use your registration information, KYC documents, and device data to verify your identity, confirm your age (18+), detect and prevent fraud, identify suspicious account activity, and comply with applicable anti-money-laundering requirements. Our automated monitoring systems analyse betting patterns, transaction volumes, and account behaviour to flag potential risks for manual review by our compliance team.
Payment Processing
Your financial transaction data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. We share the minimum necessary transaction data with our payment processing partners solely for the purpose of completing the requested transaction. We do not store full card numbers; card transactions are tokenised by the relevant payment processor.
Personalisation and Product Improvement
We use your betting and gaming activity data — including which sports markets, casino games, and promotional offers you engage with — to personalise your aiaiwin experience. This may include surfacing relevant cricket BPL or IPL markets at the top of your sports feed, recommending slot titles based on your play history from Pragmatic Play or NetEnt, or tailoring in-platform notifications to reflect your activity profile.
We also use aggregated, anonymised activity data to improve platform performance, identify technical issues, and develop new product features. Aggregated data cannot be used to identify individual players.
Responsible Gaming
aiaiwin uses your account activity data — including session duration, deposit frequency, loss thresholds, and wagering velocity — to power our responsible gaming monitoring tools. Where our systems identify patterns consistent with at-risk gambling behaviour, our responsible gaming team may proactively reach out to the relevant player with information about self-exclusion tools and support resources. This use of data is in the legitimate interest of player welfare and cannot be opted out of while your account remains active.
Marketing Communications
Where you have given your explicit consent to receive marketing communications, we use your contact details — primarily your registered email address and Bangladesh mobile number — to send you information about promotions, bonus offers, new game launches, and seasonal events. Marketing communications may reference relevant sporting events such as the BPL, T20 World Cup, Eid bonus events, and Pohela Boishakh reload promotions.
You may withdraw your consent to marketing communications at any time by updating your preferences in the account settings panel or by emailing support@aiaiwin with a clear opt-out request. Withdrawal of marketing consent does not affect the lawfulness of any marketing processing that occurred prior to your opt-out.
Legal and Regulatory Compliance
We may use and retain your personal data where required to comply with applicable legal obligations, respond to valid law enforcement requests, or establish, exercise, or defend legal claims in the context of a dispute.
Automated Decision-Making: aiaiwin uses automated systems to make certain decisions about your account, including automated fraud checks during registration, automated bonus eligibility assessments, and automated responsible gaming alerts. Where an automated decision has a significant impact on your account — such as a temporary restriction or a bonus forfeiture — you have the right to request a manual review by a member of our compliance or customer support team. Contact support@aiaiwin to submit such a request.
Data Sharing & Third Parties
aiaiwin does not sell, rent, or trade your personal data. We share personal data only with third parties where it is strictly necessary to deliver our services, fulfil our legal obligations, or protect the security and integrity of the platform. All third-party data processors are bound by contractual data processing agreements that require them to handle your data in accordance with this Privacy Policy and applicable data protection law.
Payment Service Providers
To process deposits and withdrawals, we share the minimum necessary transaction data with our payment partners: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and the card processing networks for Visa and Mastercard. These providers operate their own privacy policies governing their handling of the data shared with them in the context of payment processing.
Game Technology Providers
To deliver live casino games and slot titles, aiaiwin connects to game servers operated by licensed providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. Your session data — including stake amounts, game outcomes, and session identifiers — is processed by these providers' systems as a necessary part of game delivery. These providers do not receive your full personal profile and are restricted from using session data for any purpose other than game delivery, RNG auditing, and regulatory compliance.
Identity Verification Partners
Where required for KYC verification, we may share identity document images and extracted data with third-party identity verification service providers. These partners process the data solely for the purpose of verifying your identity and confirming that your documentation is genuine.
Analytics and Platform Infrastructure
We use third-party analytics and infrastructure providers to host the aiaiwin platform and analyse aggregated usage data. These providers process technical data (including anonymised IP addresses and page interaction events) solely for the purpose of platform performance monitoring and are not permitted to use the data for their own purposes.
Law Enforcement and Legal Requests
We may disclose personal data to law enforcement authorities, regulatory bodies, or other third parties where we are required to do so by law, court order, or where such disclosure is necessary to protect the safety of our players or the integrity of the platform. We will notify affected players of any such disclosure where we are legally permitted to do so.
No Cross-Border Transfers Without Safeguards: Where personal data is processed by a third-party provider whose servers are located outside Bangladesh, aiaiwin ensures that appropriate contractual safeguards are in place before any transfer occurs. We do not transfer your personal data to any country that does not provide an adequate level of data protection without such safeguards in place.
Data Retention
aiaiwin retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the principal categories of data we hold:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML / legal compliance |
| KYC identity documents | Duration of account + 5 years post-closure | AML / age verification legal obligation |
| Financial transaction records | Duration of account + 7 years post-closure | Financial records legal requirement |
| Betting and gaming history | Duration of account + 3 years post-closure | Dispute resolution / legitimate interest |
| Customer support communications | 3 years from date of interaction | Service quality / dispute resolution |
| Marketing consent records | Until opt-out + 3 years | Consent audit trail |
| Technical and device logs | 12 months from collection | Security and fraud monitoring |
| Analytics data (anonymised) | Up to 24 months | Platform performance analysis |
On expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Where data forms part of a live legal dispute or regulatory investigation at the point of scheduled deletion, retention will be extended until the matter is fully resolved.
If you request deletion of your personal data under your right to erasure (see Section 6), aiaiwin will delete all data that is not subject to a legal retention obligation within 30 days of receiving your verified request. Data that is subject to a mandatory retention period will be flagged and suppressed from active processing until it can be deleted.
Your Privacy Rights
As a registered player on aiaiwin, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our Data Protection team at support@aiaiwin with your full name, registered email address, and a clear description of the right you wish to exercise. We will respond within 30 days of receiving a verified request.
Right of Access
You have the right to request a copy of all personal data that aiaiwin holds about you. This is commonly referred to as a Subject Access Request (SAR). We will provide the data in a structured, commonly used, and machine-readable format where technically feasible. There is no charge for a first SAR in any 12-month period; subsequent requests within the same period may attract a reasonable administrative fee.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections — such as a misspelling of your name or an outdated address — you may be able to make the change directly via your account profile. For changes that affect identity-verified data (such as your full legal name or date of birth), supporting documentation will be required.
Right to Erasure
You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent (and there is no other lawful basis for processing), or where the data has been processed unlawfully. Please note that this right is subject to legal retention obligations — we are required by law to retain certain categories of data (particularly financial records and KYC documents) for defined periods regardless of an erasure request.
Right to Restriction of Processing
You have the right to request that we restrict our processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where processing is unlawful but you prefer restriction over deletion. During a restriction period, your data will be stored but not actively processed.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on our legitimate interests — including profiling for personalisation purposes and responsible gaming monitoring. Where you object, we will assess whether our legitimate interest in the processing overrides your individual rights and communicate our decision to you within 30 days.
Right to Data Portability
Where processing is carried out on the basis of your consent or as a necessary part of our contract with you, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another service provider of your choice.
Right to Withdraw Consent
Where aiaiwin processes your personal data on the basis of your consent — including for marketing communications and non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal. To withdraw consent, update your account preferences or email support@aiaiwin.
How to Exercise Your Rights: Email support@aiaiwin with the subject line "Privacy Rights Request" and include your full registered name, account email address, and a description of the right you wish to exercise. We will acknowledge your request within 72 hours and provide a full response within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Data Security
aiaiwin implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. While no online platform can guarantee absolute security, we maintain a robust security programme that reflects industry best practice for a platform operating in the Bangladesh online gambling market.
Technical Measures
- SSL/TLS encryption: All data in transit between your device and aiaiwin servers is encrypted using current SSL/TLS protocols. This applies to all platform interactions including login, deposits, withdrawals, and live chat.
- Password hashing: Player passwords are stored as salted cryptographic hashes. We never store plain-text passwords and our staff cannot retrieve your password — only reset it following identity verification.
- Two-factor authentication (2FA): SMS OTP-based two-factor authentication is available for all registered players and is strongly recommended to protect your account against unauthorised access.
- Access controls: Access to systems holding personal data is restricted on a strict need-to-know basis, with role-based access controls and multi-factor authentication enforced for all internal staff accounts.
- Penetration testing: The aiaiwin platform undergoes regular third-party security assessments to identify and remediate vulnerabilities before they can be exploited.
Organisational Measures
- All staff with access to personal data receive mandatory data protection training as part of their onboarding and on an annual basis thereafter.
- Data processing activities are documented and reviewed periodically to ensure they remain proportionate to the stated purposes.
- Third-party data processors are subject to security assessments before engagement and periodic re-assessments during the relationship.
- A formal incident response plan is maintained and tested regularly to ensure rapid, effective response in the event of a data breach.
What to Do If You Suspect Unauthorised Account Access
If you believe your aiaiwin account has been accessed without your authorisation, you should immediately change your password and contact our support team via live chat or by emailing support@aiaiwin. We will investigate promptly, temporarily lock your account if necessary, and guide you through the account recovery process. Please do not share your login credentials with anyone, including persons claiming to represent aiaiwin — our staff will never ask for your password.
Phishing Warning: aiaiwin will never contact you by phone, SMS, or email to ask for your password, OTP code, or full payment card details. If you receive any such communication claiming to be from aiaiwin, do not respond and contact our official support team immediately via live chat or at support@aiaiwin to report the incident.
Policy Updates & Contact
aiaiwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing activities, applicable legal requirements, or platform features. We are committed to keeping players informed of any material changes to the way we handle personal data.
How We Notify You of Changes
When we make a material change to this Privacy Policy — for example, introducing a new category of data collection, engaging a new type of third-party processor, or altering our retention periods — we will notify registered players by email to the address associated with their aiaiwin account at least 14 days before the change takes effect. For minor clarifications that do not affect the substance of data processing (such as correcting a typographical error or improving the readability of a paragraph), we may update this page without advance notice, updating the "Last updated" date at the top of this Policy to reflect the revision.
The current version of this Privacy Policy is always available on this page at aiaiwin/privacy-policy. We recommend bookmarking this page and reviewing it periodically, particularly following any notification of a material update. Your continued use of the aiaiwin platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.
Version History
| Version | Effective Date | Summary of Changes |
|---|---|---|
| v1.0 | 1 January 2026 | Initial Privacy Policy published for aiaiwin Bangladesh platform launch. Covers all data collection, processing, retention, and player rights provisions described in this document. |
Contacting Our Data Protection Team
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about the way aiaiwin handles your personal data, please contact our Data Protection team using the details below. All privacy enquiries are handled by dedicated staff and are treated with strict confidentiality.
- Email: support@aiaiwin (subject line: "Privacy Policy Enquiry")
- Response time: We aim to acknowledge all privacy enquiries within 72 hours and provide a full substantive response within 30 days of receipt.
- Live Chat: Available 24/7 via the aiaiwin platform for general questions about data handling
- Operating hours for complex requests: Bangladesh Standard Time (BST, UTC+6), Monday to Friday, 09:00–18:00 BST
Our Commitment: aiaiwin is committed to being a transparent and trustworthy platform for players across Bangladesh. We take every privacy enquiry seriously and will always work to resolve concerns promptly and fairly. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter through applicable legal channels in your jurisdiction.
Ready to Explore aiaiwin?
Now that you understand how aiaiwin protects your personal data, explore everything the platform has to offer — from cricket betting and live casino to slots, water polo markets, and more.